Production architecture, observable end to end.
The technology is the infrastructure of the delivery — not the product. This is the engineering that sustains the operations we design and operate.
From customer to metric, no black box.
Each operation gets its own architecture — but they all follow the same design: official channel up front, AI agent in the middle, orchestration connecting the systems, data feeding management.
Our own infrastructure · Docker · Redis for real time
Only what truly runs in production.
Open, proven technology, on infrastructure we operate ourselves. Nothing on this list is decorative.
Intelligence
- OpenAILanguage models in production
- Google GeminiMultimodal models
- Anthropic ClaudeAssisted engineering
Orchestration
- n8nOrchestration of automations and autonomous processes
Data
- PostgreSQLOperational data and metrics
- RedisReal-time processing
Infrastructure
- DockerOur own dedicated, observable infrastructure
Customer service
- OxeChatOur own omnichannel platform
- WhatsApp Business PlatformOfficial channel
- MetaOfficial Tech Provider
Integrations
- APIs and webhooksReal-time integration
- TrelloProcess management
- ZapSignDigital signatures
- WiseInternational payments
- Google Drive and SheetsDocuments and spreadsheets
- Proprietary systemsWhatever your operation already uses
What we won't compromise on in any project.
Observability
Everything the agents and automations do is measured: volume, execution, resolution, errors, time. Errors are caught before they become problems.
Human fallback by design
Automation with validation and control. Complex cases are handed off to people — with full context, not from scratch.
Security and data protection
Meta's official API, dedicated infrastructure, least-privilege access and public privacy and data deletion policies.
Reversibility
Progressive rollout, no big bang. Every step can be reversed — the operation is never held hostage by the automation.
Want to see this architecture applied to your operation?
The diagnostic draws its version for your context — systems, channels and data you already have.
Book a diagnostic30 minutes to understand your operation, your bottlenecks and where there's a real opportunity for gains. No generic sales pitch.