Every channel in a single hub. The base for your automations.
OxeChat is our omnichannel platform: it brings WhatsApp, Instagram Direct, Facebook Messenger, email and webchat into a single inbox, with CRM and Kanban — and it's on top of it that OxeFlow builds the AI agents and automations for your business.
One inbox for the whole customer.
The customer talks wherever they want; your team answers from one place. Every conversation carries the full history, no matter which channel it started on.
The customer, with real context.
Each contact has a 360° profile: conversation history, custom attributes, company, labels and segmentation — the right information in front of whoever is serving.
- 360° profile with full interaction history
- Custom attributes and fields per operation
- Companies and organizations grouping contacts
- Segmentation by labels, import and export
The operation's funnel, visible and in motion.
Visual boards turn conversations into stages: each card moves down the funnel with checklists and automations triggered on a stage change.
- Visual pipeline with customizable stages
- Checklists and owners per card
- Automations triggered on stage change
- Load and bottleneck view per column
Intelligence inside the conversation.
The platform puts AI at the service of whoever is serving: a reply copilot, audio transcription and a knowledge base — real assistance, without taking the human out of control.
- Copilot suggesting replies to the agent
- Automatic audio transcription
- Knowledge base trained on your operation
- Bot → human handoff by design
The operation becomes numbers, not guesswork.
Roles, permissions, automatic assignment, SLA and CSAT — all measured. Management sees volume, resolution and performance by team and by channel.
- Roles and permissions per team
- Automatic assignment and load balancing
- SLA with alerts and satisfaction surveys (CSAT)
- Dashboards for volume, resolution and performance
The hub is the start. Automation is what changes the operation.
Bringing the channels into one platform solves the chaos. The leap comes next: on top of OxeChat, OxeFlow builds tailored AI agents and automations that serve, book, bill and connect your systems — the base ready, the engineering on top.
See the automation solutionsWant OxeChat running your customer service?
We deploy the platform on our infrastructure and design the automations on top of it. Start with the diagnostic.
Book a diagnostic30 minutes to understand your operation, your bottlenecks and where there's a real opportunity for gains. No generic sales pitch.